Cancelling and refunds

Version 2026-10-16. Applies to the HERD subscription (€4.99 a month or €39.99 a year) sold through Paddle.

Cancel any time

Tap Update in your profile, or open the link in your Paddle receipt, and cancel. Your access runs to the end of the period you paid for, and nothing more is charged. Cancelling does not delete your account, your crowns or your cards.

Changed your mind?

If you ask within 14 days of a charge, write to hello@theherdshow.com or use "Request refund" from your Paddle receipt, and we will refund that charge. This is the same 14-day right EU consumers have by law for digital services, and we apply it to everyone. By starting your subscription you ask us to open the shows to you at once, so the 14 days run from the charge, not from your first show.

After 14 days

Later requests are looked at one by one. If the game was unavailable to you for a good part of a period because of a fault on our side, we refund that part. If you simply stopped playing, the charge stands, and cancelling makes sure it is the last one.

How a refund is paid

Paddle refunds to the payment method you used, usually within 14 days of approval. Once a charge is refunded, the access it paid for ends.

Removed accounts

An account removed for breaking the fair play rules is not refunded for the current period.